Sofix Client Portal

The COVID-19 Electricity Relief Program temporarily keeps Retail Electric Providers in the parts of Texas open to customer choice from disconnecting electricity for customers who can’t pay their whole bill because of serious financial troubles caused by COVID-19.

Contact information

• Email: info@txcovid19erp.org
• Address: COVID-19 Electricity Relief Program, PO Box 4060, Killeen, Texas 76540-4060
• Fax: 1-877-215-8018

• All required documentation must be received by 6/4/2022 in order to be processed.
• For additional assistance, please click on the Frequently Asked Questions or call us toll free at 1-866-454-8387.
• Our call center remains open to answer any question related to existing enrollment but will no longer be accepting new requests.