Welcome to the Texas COVID-19 Electricity Relief Program Self-Enrollment Process!
The COVID-19 Electricity Relief Program temporarily keeps Retail Electric Providers in the parts of Texas open to customer choice from disconnecting electricity for customers who can’t pay their whole bill because of serious financial troubles caused by COVID-19.
The self-enrollment period for the program has ended so we are no longer accepting applications as of 9/1/2020
If you have previously enrolled in the program your benefit will remain active through 9/30/2020.
If you have not provided the documentation required for an application submitted prior to 8/31/2020 you may still do so by using the following methods:
Email: TxCovid19ERP@solixinc.com OR Mail: COVID-19 Electricity Relief Program, PO Box 4060, Killeen, Texas 76540-4060 OR Fax: 1-877-215-8018
If available please send a copy of your electric bill or the following ADDITIONAL information if known:
Person inputting information if different than account holder
Relationship to account holder
Good contact email address
Last 4 SS# associated with account holder
Telephone number associated with account
Electric account number
All required documentation must be received by 9/3/2020 in order to be processed.
For additional assistance, please click on the Frequently Asked Questions or call us toll free at 1-866-454-8387.Our call center remains open to answer any question related to existing enrollment but will no longer be accepting new requests.